Privacy Policy
Last updated: 2 November 2026
TreeTops LTD (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through our website, treetopssurgeons.co.uk, how we use it, and your rights under UK data protection law.
Who we are
TreeTops LTD is a tree surgery company covering Kent and the South East of England. We are the data controller for the personal information collected through this website.
What information we collect
When you request a quote or contact us, we may collect:
Your full name
Your phone number
Your email address
Your town or area
The service you need
Details about the job, including any photos you send us
We may also automatically collect basic technical information when you visit the website, such as your IP address, browser type, device type, pages visited and time spent on the site.
How we use your information
We use your information to:
Respond to your enquiry and arrange a free survey
Provide quotes and carry out work
Contact you about your enquiry or booking
Keep records for accounting, insurance and legal purposes
Improve our website and services
We only use your details to respond to your enquiry and to deliver our services. We do not use them for unrelated marketing without your consent.
Our legal basis for using your information
We process your personal information on the following bases:
To take steps at your request before entering into a contract, for example preparing a quote
To perform a contract with you
Our legitimate interests in running and improving our business
To comply with legal obligations
Your consent, where we ask for it, for example for non-essential cookies
Who we share your information with
We do not sell your personal information. We may share it with:
Service providers who help us run our website, email and business systems
Professional advisers such as accountants and insurers
Public authorities where required by law
Where we use third-party providers, we ensure they handle your information securely and only in line with our instructions.
How long we keep your information
We keep enquiry details for as long as needed to deal with your enquiry and for a reasonable period afterwards. Records relating to completed work, invoices and insurance are kept for as long as required by law, usually up to six years. We delete or anonymise information when it is no longer needed.
Cookies
Our website may use cookies and similar technologies to make the site work, understand how it is used and improve it. You can control or delete cookies through your browser settings. Where required, we will ask for your consent before using non-essential cookies.
Keeping your information secure
We take reasonable technical and organisational steps to protect your personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Under UK data protection law, you have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict or object to how we use your information
Ask for your information to be provided in a portable format
Withdraw your consent at any time, where we rely on consent
To exercise any of these rights, please contact us. We will respond within one month.
Complaints
If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Links to other websites
Our website may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.
Contact us
If you have any questions about this policy or how we use your information, please contact us.